Privacy & Cookies Policy

Welcome to Tenacity! We are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

We collect the following types of information:

• Personal Information: Name, email address, postal address, phone number, payment information (processed by [Payment Processor Name - e.g., Stripe]), billing address.

• Usage Information: IP address, browser type, device information, pages visited, time spent on the site, referring website, clickstream data.

• Order Information: Products purchased, purchase history, order status, shipping address.

• Account Information: Username, password .

• Marketing Information: Preferences for receiving marketing communications.

We collect this information through:

• Directly from you when you create an account, place an order, or contact us.

• Automatically through cookies, web beacons, and similar tracking technologies. (See Section 7 for more information on Cookies).

• From third-party sources, such as Instagram, Facebook, X as well as other social media platforms, but only with your explicit consent.]

We use your information for the following purposes:

• To process and fulfil your orders.

• To create and manage your user account.

• To personalise your experience on our website.

• To send you marketing communications (if you have opted in). You can opt out at any time by clicking the unsubscribe link in our emails.

• To improve our website functionality and user experience.

• To provide customer support.

• To comply with legal obligations.

For users in the European Economic Area (EEA), our legal basis for processing your personal data is:

• Consent: For marketing communications.

• Contractual Necessity: For processing orders and managing accounts.

• Legal Obligation: For complying with applicable laws.

• Legitimate Interests: For improving website functionality and providing customer support.

We may share your information with the following third parties:

• Payment Processors: We use Stripe, PayPal to process payments.

• Shipping Carriers: USPS, FedEx, DHL, UPS, Royal Mail, Hermes and Evry to deliver your orders.

• Marketing Platforms: We use Squarespace Marketing to send marketing emails (only if you have opted in).

• Analytics Providers: We use Google Analytics] to analyse website traffic.

• We do not sell your personal information.

We take reasonable measures to protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the internet, or method of electronic storage, is 100% secure.

We use cookies and other tracking technologies to enhance your browsing experience and personalise content. These include:  

• Essential Cookies: Necessary for the website to function properly.

• Functional Cookies: To remember your preferences.

• Analytical Cookies: To analyse website traffic.

You can manage your cookie preferences through your browser settings.

You have the right to:

• Access: Access your personal information.

• Correction: Correct any inaccuracies in your personal information.

• Deletion: Request deletion of your personal information (subject to legal limitations).  

• Opt-Out: Opt out of marketing communications.  

• [If GDPR applies: Data Portability, Right to be Forgotten, Restriction of Processing].

To exercise these rights, please contact us at support@tenacitysportswear.co.uk

We may update this Privacy Policy from time to time. We will notify you of any changes by posting a notice on the website or sending an email.